Privacy Policy

1. Introduction

Welcome to Trisphere. We take your privacy seriously and are dedicated to safeguarding your personal information.
This Privacy Policy outlines the types of personal data we collect, the purposes for which we process it, how we use and store it, who may access it, and the rights you have regarding your data.

2. What Personal Data We Collect

We obtain personal information that you provide directly to us, as well as certain data collected automatically when you use our website. This may include:

Contact information such as your name, address, email address, and telephone number
Payment information, including credit card or bank details, when necessary
Date of birth, if required to verify your age
Order and return details
Communication records, for instance, messages you send to our customer service team
Technical information like your IP address, browser type, device identifiers, and cookie-related data

3. Legal Grounds and Purposes for Processing

We process personal data only when a valid legal basis applies, such as:

Performance of a contract: to fulfil your orders, manage returns, and handle payments
Legal obligation: to comply with statutory requirements, such as accounting or tax regulations
Legitimate interest: to detect and prevent fraud, ensure the security of our website, or carry out marketing activities where consent has been granted or no objection has been made
Consent: when you have explicitly agreed to specific processing purposes, for example, receiving newsletters

Your data may be processed for the following objectives:

Administering and maintaining your customer account
Fulfilling and shipping orders, as well as processing returns
Communicating with you regarding your order or delivery status
Providing customer support and assistance
Conducting marketing and promotional activities, including newsletters
Ensuring website and transaction security, and preventing fraudulent activity
Analysing website performance through cookies and analytics tools
Verifying compliance with the legal minimum age for online purchases

4. Data Retention

We retain your personal data only for as long as necessary to achieve the purposes for which it was collected, unless a longer retention period is required by law (for instance, tax or accounting obligations).
When data is no longer needed, it will be permanently deleted or rendered anonymous in a secure manner.

5. Data Transfers Outside the EEA

If it becomes necessary to transfer personal data to a country outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses or other approved mechanisms that guarantee an adequate level of protection.

6. Access to Your Personal Data

We share your personal data only when required to perform our services effectively. This may include sharing information with:

Logistics and shipping partners
Payment processors
Customer service providers
Credit or debt collection agencies, when applicable
Marketing and email service providers (only where lawful or based on consent)

We never sell your personal information to third parties for marketing purposes.

7. Data Protection and Security

We apply suitable technical and organisational safeguards to keep your personal data protected against loss, misuse, unauthorised access, disclosure, or alteration.
These include encryption (SSL/TLS) for secure communication, restricted employee access, and protected data storage systems.
Our security protocols are reviewed and updated regularly.

8. Cookies and Tracking Technologies

We use cookies and similar tools to enhance website performance, remember user preferences, and collect anonymous statistical data.
For social media integrations, cookies from the respective platforms may be used.

You may disable cookies through your browser settings, although doing so could affect the website’s functionality or performance.

9. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you are entitled to the following rights:

Right of access: to obtain confirmation of whether we hold your data and to receive a copy.
Right to rectification: to correct inaccurate or incomplete information.
Right to erasure (“right to be forgotten”): to request deletion of your data in certain situations.
Right to restrict processing: to limit how your data is used.
Right to object: to oppose specific processing activities, such as direct marketing.
Right to data portability: to receive your data in a structured, machine-readable format.
Right to withdraw consent: for processing activities that rely on your consent.
Right to lodge a complaint: with the Dutch Data Protection Authority if you believe we have mishandled your data.

10. Links to External Websites

Our website may contain hyperlinks to third-party websites.
We are not responsible for the privacy policies, content, or practices of these external sites.
We recommend reviewing the privacy and cookie policies of any third-party websites you visit.

11. Updates to This Privacy Policy

We may revise or update this Privacy Policy periodically.
The most recent version will always be published on our website, with the date of last modification displayed at the top.
We encourage you to review this document regularly to stay informed of any changes.

12. Contact Details

If you have any questions, comments, or requests regarding this Privacy Policy or our data processing practices, please contact us at: support@trisphere.nl

13. Company Information

Trisphere
Chamber of Commerce (KvK) Number: 95599045
VAT Number: 95599045
Phone: +31 626148474